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Refund and Cancellation Policy
7 Day Refund Policy:
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.We assure you that all products sold on CentIoT are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described' then we will issue refund upon receiving the item back. The shipping charges in case of return has to be borne by Buyers. Refund will be initiated only if the product is sent back to us within 7 days. We issue cash refund to your account directly, incase the product is received in damaged/Not working condition. For any other cases we will give you a coupon code worth the product value which can be used for further purchase.
Once the refund has been Authorized, we will initiate refund within 48 Hours and the amount will be credited to your original mode of payment withing 14 Days.
In case you want to cancel the order before the product is being dispatched from our supplier, we issue 100% Refund in form of a Coupon Code. Which can be used for any further purchase. If we have already started the import procedure, usually 24-48 hours from purchase date, we will not be able to cancel the order.
To Submit a Post Order Support/Refund/Replacement/Cancellation request, Please click here.
Cancellation Due to refusal to accept the package.
In case the customer does not take the delivery of the product when attempted by courier person or refuse the package during delivery. We will not be able to refund the amount.
PLEASE NOTE: PRODUCT IN THE SITE WILL BE IMPORTED AGAINST ORDER, ONCE THE IMPORT PROCEDURE HAS STARTED, ORDER CANNOT BE CANCELLED.